POPINA Website, Customer Portal and Application Terms
1. Services and parties
These terms concern the website at therealpopina.com, Popina Order Portal and the Popina iOS customer application provided by POPINA LLC, operating the Popina Restaurant Supply services ("Popina," "we," "us"). They describe use of our digital services for business accounts, order requests, delivery records, support and authorized documents.
The public website provides product and business information. Authorized customers can also use the portal or iOS application to submit order requests and use their available account features. Telephone ordering remains available.
Please use the services only if you can accept these terms and have authority to act for the business you represent. If you do not accept them, do not use the services. Applicable rights that cannot lawfully be excluded remain unaffected.
2. Existing commercial arrangements remain in place
These digital-service terms do not cancel or replace applicable, separately agreed sales, pricing, delivery, collection, cancellation, return or replacement terms for goods. An order-specific agreement continues to govern that transaction. Nothing here introduces a new return window, restocking charge, delivery guarantee or automatic refund entitlement.
Published catalog information is not a binding offer. Pricing, stock, lead times and delivery arrangements require Popina confirmation. Existing telephone, warehouse pickup and delivery arrangements remain available as agreed with Popina. A request for a delivery date in the application is a preference until confirmed.
An issue, replacement or unopened-return request submitted through the portal is sent for staff review; submission alone is not approval. Contact Popina for the applicable instructions before returning goods. A delivery photograph or an administrator's delivery status does not by itself waive the customer's ability to raise a genuine issue or alter an agreed sales or returns condition.
3. Accounts, authority and security
Accounts are associated with a particular customer business. Use only your authorized account and that business's records, and keep credentials and devices secure. Promptly notify Popina if you suspect unauthorized access or if a user's business authorization changes. Do not share credentials to bypass permissions.
Access to some records depends on company and user settings. Other authorized users of your business may see shared business orders and related records. Access can change when an account is deactivated or an administrator changes permissions. A main contact designation does not automatically provide financial access.
4. Submitting and following orders
An order submission records a request with a Popina order reference. An acknowledgement that the request was received is not confirmation of stock, price, delivery time or fulfillment. Staff review the request and communicate or record the appropriate confirmation. A temporary connection problem can leave a submission result uncertain; check the order history or contact Popina before assuming the request failed and placing another order.
Review the products, options, ordering units, quantities, delivery location and notes before submission. Product suggestions identify available selections or administrator-maintained relationships; they are not a requirement to purchase an accessory or a promise that a quantity is sufficient. Raise any uncertainty about product suitability with Popina.
The catalog and cart are not an online payment checkout. The portal and iOS application do not collect payments or record payments in QuickBooks. Actual billing and collection arrangements remain separate from the act of submitting an order request.
5. Delivery evidence, documents and uploads
Administrators may record delivery confirmation and attach delivery photographs to the relevant order. Later photographs can supplement that evidence without representing a second delivery. Images are processed for storage and display; they are not a substitute for reviewing the actual delivery.
Provide only accurate, relevant information that you are authorized to submit. Avoid unrelated personal details or confidential material in notes and photographs. You retain your rights in content you provide and permit Popina and the service providers performing the relevant functions to store, process and display it as needed to operate the service and handle the business transaction. This permission does not turn private records into public advertising material.
Private documents may contain confidential business and financial information. Access them only within your authorization and protect any copies you download, print or share. Original invoice PDFs are not translated or rewritten by the finance feature. Interface language choices do not change invoice references, accounting records or the original document's language.
6. QuickBooks invoice and account information — when authorized and enabled
Popina may make this feature available after authorizing a connection to Popina's own QuickBooks Online company and enabling the appropriate business and user permissions. It is not automatically available to every customer. PDF access and access to the separate financial display are controlled separately; an authorized PDF can still contain amounts even when the balance screen is unavailable.
QuickBooks remains the accounting source. The integration reads information; it does not create, change, delete or send QuickBooks invoices, record payments or process payments. Popina order references and QuickBooks invoice references are distinct and may be associated without becoming the same number. One invoice may concern more than one order, and an order may have more than one associated invoice. An association alone does not mean the customer owes the amount multiple times.
Where available and verified, the display can include invoice dates and due dates, original amounts, remaining amounts, supported settlement information, and account information. An account balance can include invoices outside Popina's order portal. An open-invoice total, unapplied payment, unapplied credit and net account balance are different measures and should not be treated as interchangeable.
Updates can be delayed. Refer to the displayed verification time and current, refreshing, stale or unavailable indication. A PDF is a document, not proof of the current payment status. A zero balance alone does not establish cash payment or cancellation; a credit or mixed settlement can have a different explanation, and an uncertain closure is not represented as a confirmed payment or void.
If coverage is incomplete or information cannot be reconciled, the service may withhold a verified total. Disconnection or an error does not mean that a balance is zero. Contact Popina to resolve discrepancies rather than relying on an old snapshot as a final statement. A delayed or missing display does not itself change an existing invoice, payment or agreed due date. The finance feature does not establish a new catalog pricing system, automatic collection arrangement or debt-based order block.
7. Records, disconnection and access changes
Disconnecting QuickBooks stops use of the Popina connection for new synchronization but does not automatically erase previously received documents, financial records, order associations or audit history. It does not itself revoke the app authorization in Intuit. The QuickBooks account owner can manage that authorization separately with Intuit.
Removing or deactivating access, signing out, clearing local app data and deleting server records are different actions. A confirmed invoice deletion in QuickBooks may leave a historical identifier and order link in Popina, while the deleted item is no longer presented as a current invoice or collectible amount. Existing manual archive documents are not automatically removed simply because QuickBooks is enabled.
New document requests are subject to the applicable access checks. A previously issued time-limited link may remain usable until it expires, and a downloaded document cannot be recalled. Retention and privacy requests are described in the Popina Privacy Policy. The necessity of retained records is reviewed every three months; an earlier request or obligation is not held until that review. The review interval is not a fixed retention period or an automatic deletion deadline. Requests are subject to identity and business-authority verification and any documented need to preserve relevant records; they do not result in unconditional deletion.
8. Permission to use the website and software
Subject to these terms and applicable platform rules, Popina permits authorized users to access the service and use the Popina software for their legitimate business dealings with Popina. This is a limited, nonexclusive permission, not a transfer of ownership. It ends when the relevant authorization ends. You may retain authorized business documents subject to confidentiality, applicable law and your own recordkeeping responsibilities.
Popina and its licensors retain rights in the software, branding, site content and catalog assets. Third-party marks remain their owners' property. The permitted use of an invoice or delivery record does not authorize copying the application or republishing the catalog. Applicable third-party and open-source license rights are not removed by these terms.
For an iOS copy obtained through Apple's distribution services, the license supplied with that copy and applicable Apple rules also apply. Where Apple supplies its Standard Licensed Application End User License Agreement, it governs that software license. These Popina service terms do not replace mandatory Apple terms or make Apple a party to a Popina goods transaction.
9. Misuse and service access
Do not use the service unlawfully, fraudulently, to infringe rights, to access another business's records, or to bypass authentication or document restrictions. Do not damage, overload or interfere with the service. Automated scraping requires Popina's permission unless applicable law gives you a right that cannot be restricted.
Popina may restrict or suspend digital access for suspected misuse, a security risk, a loss of business authorization or a legal requirement. Features can also become unavailable because of maintenance or a third-party interruption. Contact Popina through the business channels below if an unavailable service affects an order or document request. Suspending digital access does not itself cancel a confirmed goods transaction, settle an invoice or erase records.
10. Website information, availability and responsibility
The website's existing informational nature remains: published content is not a confirmed transaction. Digital services and content are provided as available, without a promise of uninterrupted, error-free or completely secure operation. To the extent law permits, implied warranties for those digital services are disclaimed; this does not cancel express obligations for goods under an applicable sales agreement.
To the extent permitted by law, Popina is not liable for indirect, incidental, consequential, special or punitive loss resulting from use or unavailability of the digital services. This provision does not establish a new dollar liability cap, remove a non-waivable right, or change an agreed goods remedy. Liability exclusions require consideration under the applicable law.
For use of the public website, you agree to defend and indemnify Popina and its affiliates, including reasonable legal expenses, against third-party claims connected with your use of the website, violation of its terms or infringement of others' rights, to the extent permitted by law. This website provision does not impose a blanket indemnity for ordinary portal ordering, viewing an invoice, or a Popina/Intuit synchronization error.
11. Other services, governing law and changes
External services, including Intuit and Apple, have their own applicable terms. Their links or names do not mean that they endorse Popina or guarantee its performance. These terms do not constitute acceptance of the Intuit Developer agreement on anyone's behalf.
These service terms are governed by New York law, with disputes brought in courts in Kings County, New York, subject to mandatory law and any applicable separate agreement. These terms impose no arbitration requirement or class-action waiver. Applicable software-license terms remain subject to the distinction in section 8.
Popina may revise these terms or its digital features. A published revision date identifies changes, and any required notice or consent will be handled under applicable law. A later digital-service change does not silently rewrite the terms of an already confirmed goods order. Our digital services support Popina's existing business and delivery arrangements; access to them does not extend our delivery territory.
12. Contact
POPINA LLC — Popina Restaurant Supply
Email: alparslan@therealpopina.com
Company mailing address: 41 State St, Ste 112, Albany, NY 12207-2828, United States
Contact telephone: +1 (267) 394-5353
Existing website general business line: +1 (347) 990-0309
The mailing address is not a stated warehouse, pickup or returns address. Obtain the appropriate instructions from Popina before sending goods.